Workplace harassment is illegal and destructive to any organization. It is important to treat everyone in the workplace with respect and dignity. Workplace harassment must be identified, discouraged, and prevented in order to keep a hostile work environment from developing. Left unchecked, harassment can escalate into violence. Workplace harassment training is essential to the welfare of all businesses and their employees.

 

Course Outline


INTRODUCTION
Course Objectives


MODULE 1
What Is Workplace Harassment?
How to Identify
Costs to Your Business
The Legal Side of Harassment
Psychological
Knowledge Check


MODULE 2
Identifying the Bully
Abusive Workplace Behaviors
Bullying and Personality Disorders
Narcissism
Knowledge Check


MODULE 3
How to Handle Workplace Violence
Types of Behavior
Target the Behavior, Not the Person
Implement an Action Plan
Knowledge Check


MODULE 4
Risk Assessment (I)
Understanding Anger and Aggression
Defusing & De-escalating Strategies
Communication Skills
Tactical Options
Knowledge Check


MODULE 5
Risk Assessment (II)
Identifying the Hazard
Assessing the Risk
Controlling the Risk
Evaluating & Review
Knowledge Check


MODULE 6
Being the Victim
What is Not Considered Bullying
Steps to Take
Knowledge Check


MODULE 7
Checklist for Employers
4 Step Process
Addressing All Employees
Code of Ethics
Policy and Procedures
Knowledge Check


MODULE 8
Interview Process
Identify a Bully in the Interview Process
Warning Signs
Bullying Scenario
Knowledge Check


MODULE 9
Investigation Process
Advising Your Supervisor
Lodging the Complaint
Initial Response
The Investigation
The Findings
Review & Closure
Knowledge Check


MODULE 10
Developing a Workplace Harassment Policy
Scope and Philosophy
Principles
Intent
Options
Informal Complaint Process
Formal Investigation Process
Knowledge Check


ASSESSMENT
Post-Test

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