Having the technical skills and knowledge to successfully execute your job duties is only one part of being the best you can be in the workplace. In addition to these “hard” skills, we also need “soft” skills. Soft skills are those skills which allow us to effectively work with others. No matter what your position, organization, or industry, you work with people! Taking the time to build effective soft skills can contribute to a more efficient, more harmonious, and more productive workplace, as well as to your own overall job happiness and satisfaction.

 

With our Ten Soft Skills You Need workshop  participants will begin to see how important it is to develop a core set of soft skills. By managing and looking at the way people interact and seeing things in a new light, your participants will improve on almost every aspect of their career.

 

INTRODUCTION
Course Objectives


MODULE 1
What Are Soft Skills?
Definition of Soft Skills
Empathy and the Emotional Intelligence Quotient
Professionalism
Learned vs. Inborn Traits
Knowledge Check


MODULE 2
Communication
Ways We Communicate
Improving Nonverbal Communication
Listening
Openness and Honesty
Knowledge Check


MODULE 3
Teamwork
Identifying Capabilities
Get Into Your Role
Learn the Whole Process
The Power of Flow
Knowledge Check


MODULE 4
Problem-Solving
Define the Problem
Generate Alternative Solutions
Evaluate the Plans
Implementation and Re-Evaluation
Knowledge Check


MODULE 5
Time Management
The Art of Scheduling
Prioritizing
Managing Distractions
The Multitasking Myth
Knowledge Check


MODULE 6
Attitude and Work Ethic
What Are You Working For?
Caring for Others vs Caring for Self
Building Trust
Work Is Its Own Reward
Knowledge Check


MODULE 7
Adaptability/Flexibility
Getting Over the Good Old Days Syndrome
Changing to Manage Process
Changing to Manage People
Showing You’re Worth Your Weight in Adaptability
Knowledge Check


MODULE 8
Self-Confidence (Owning It)
Confident Traits
Self-Questionnaire
Surefire Self-Confidence Building Tactics
Build Up Others
Knowledge Check


MODULE 9
Ability to Learn
Wow, You Mean I’m Not Perfect?
Listen with an Open Mind
Analyze and Learn
Clear the Air and Don’t Hold Any Grudges
Knowledge Check


MODULE 10
Networking
Redefine Need
Identifying Others’ Interests
Reach Out
When to Back Off
Knowledge Check


ASSESSMENT
Post Test

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