Supervising others can be a tough job. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it. This workshop will help supervisors become more efficient. They will also become more proficient with delegating, managing time, setting goals and expectations (for themselves and others), providing feedback, resolving conflict, and administering discipline.

 

Course Outline


INTRODUCTION
Course Objectives


MODULE 1
Setting Expectations
Defining the Requirements
Identifying Opportunities for Improvement and Growth
Setting Verbal Expectations
Putting Expectations in Writing
Knowledge Check


MODULE 2
Setting Goals
Understanding Cascading Goals
The SMART Way
The Three P's
Helping Others Set Goals
Knowledge Check


MODULE 3
Assigning Work
General Principles
The Dictatorial Approach
The Apple-Picking Approach
The Collaborative Approach
Knowledge Check


MODULE 4
Degrees of Delegation
Level One: Complete Supervision
Level Two: Partial Supervision
Level Three: Complete Independence
Knowledge Check


MODULE 5
Implementing Delegation
Deciding to Delegate
To Whom Should You Delegate?
Providing Instructions
Monitoring the Results
Troubleshooting Delegation
Knowledge Check


MODULE 6
Providing Feedback
Characteristics of Good Feedback
Feedback Delivery Tools
Informal Feedback
Formal Feedback
Knowledge Check


MODULE 7
Managing Your Time
The 80/20 Rule
The Urgent/Important Matrix
Using a Productivity Journal
Using Routines and Rituals to Simplify Your Workday
Knowledge Check


MODULE 8
Resolving Conflict
Using a Conflict Resolution Process
Maintaining Fairness
Seeking Help From Within the Team
Seeking Help from Outside the Team
Knowledge Check


MODULE 9
Ten Tips for Special Situations
What to Do If You’ve Been Promoted From Within the Team
What To Do If You’re Leading a Brand New Team
What to Do if You’re Taking on an Established Team
Knowledge Check


MODULE 10
A Survival Guide for the New Supervisor
Ask the Right Questions of the Right People
Go to Gemba
Keep Learning!
Knowledge Check


ASSESSMENT
Post-Test

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