Welcome to the Sensitivity Training in the workplace workshop. Sensitivity training is crucial in creating a workplace that is an inclusive and safe place for all to work.

This workshop will introduce you to your company’s responsibility for promoting sensitivity in the workplace, and will examine the benefits garnered company-wide from this training. You will also explore the steps that should be taken when non-compliance becomes an issue.

Course Outline

INTRODUCTION
Course Objectives

MODULE 1
Introduction to Sensitivity Training
Definition
History
Who Needs it?
Goals
Knowledge Check

MODULE 2
Benefits
Raising Awareness
Interaction
Behavioral Changes
Productive Workplace
Knowledge Check

MODULE 3
Stereotypes
Explicit
Implicit
Purpose
Effects
Knowledge Check

MODULE 4
Discrimination
Employer Responsibility
HR and Best Practices
Elephant in the Room
Overcoming Stereotypes
Knowledge Check

MODULE 5
Sex and Gender Stereotypes
Employer Responsibility
HR and Best Practices
Elephant in the Room
Overcoming Stereotypes
Knowledge Check

MODULE 6
Age
Employer Responsibility
HR and Best Practices
Elephant in the Room
Overcoming Stereotypes
Knowledge Check

MODULE 7
Disabilities
Employer Responsibilities
HR and Best Practices
Elephant in the Room
Overcoming Stereotypes
Knowledge Check

MODULE 8
Religion
Employer Responsibilities
HR and Best Practices
Elephant in the Room
Overcoming Stereotypes
Knowledge Check

MODULE 9
Handling Complaints (I)
Develop Process
Publish Process
Train Employees
Assess the Effectiveness of the Process
Knowledge Check

MODULE 10
Handling Complaints (II)
Gather Information from the Complainant
Evaluate the Credibility of the Complaint
Interview Those Involved
Take Action Against the Offender
Knowledge Check

ASSESSMENT
Post Test