Welcome to the Knowledge Management workshop. Today’s culture thrives on knowledge. It is evident in the items we buy and in the activities we invest time in. Being knowledgeable offers an advantage when making decisions or implementing strategies. The Internet distributes knowledge at split-second rates. Laptops and smart phones bring knowledge to our fingertips. As the old adage goes, “knowledge is power.”

Organizations have a wealth of knowledge accessible to them through employees, and through customers. Organizations that allow knowledge to go unmanaged may be giving their competitors the upper hand in the market. The organization that is able to capture, store, and retrieve knowledge effectively is then capable of learning as an organization. A learning organization is one where employees are empowered to change and develop new methods, thoughts, and strategies that will advance the mission of their organization.

Knowledge Management is the establishment of a system that captures knowledge purposefully; incorporating it into business strategies, policies, and practices at all levels of the company. This course will teach the learner how to initiate a knowledge management program at work. When it comes to knowledge management, any organization is able to implement a strategy. Wherever there are humans working together toward a common goal, there is knowledge to be harvested, stored, and dispensed as needed.

Course Outline

INTRODUCTION
Course Objectives

MODULE 1
Understanding Knowledge Management
What is Knowledge
What is Knowledge Management
A Brief History
Applications in the Workplace
Knowledge Check

MODULE 2
Dos and Don’ts
Data, Information, and Knowledge
The Tacit Mode
The Explicit Mode
Identifying Conversion Categories
Knowledge Check

MODULE 3
The Knowledge Management Life Cycle
Understanding Episodes
Acquisition
Knowledge
Integration
Knowledge Check

MODULE 4
The New Knowledge Management Paradigm
Paradigms of the Past
The New Paradigm
Implications and Applications
The Knowledge Management Endgame
Knowledge Check

MODULE 5
Knowledge Management Models
The Nonaka and Takeuchi Model (SECI)
Wiig Model
Kakabadse Model
Boisot Model
Knowledge Check

MODULE 6
Building a Knowledge Management Rationale
Why Rationale is Necessary
Building a Business Case
Finding Success Stories
The Commoditization/Customization Model
Knowledge Check

MODULE 7
Customizing Knowledge Management Definitions
Components of a Knowledge Management Definition
Customizing the Components
Sample Definitions
Creating a KMBOK
Knowledge Check

MODULE 8
Implementing Knowledge Management in Your Organization
Gathering Support
Identifying Opportunities for Revenue Streams
Key Knowledge Management Techniques
A Map for Success
The No-Budget Scenario
Knowledge Check

MODULE 9
Tips for Success
About the Chief Knowledge Officer
Knowledge Management Skill Checklist
The Knowledge Management Imperative
The Hype Curve
Barriers and Helpers to Success
Knowledge Check

MODULE 10
Advanced Topics
The Knowledge Management Maturity Model
Absorptive Capacity
Rustiness
Process Model Types
Knowledge Check

ASSESSMENT
Post-Test