We've all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. Participants will identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.

 

The Interpersonal Skills course will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. They will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.

 

INTRODUCTION

Course Objectives


MODULE 1
Verbal Communication Skills
Listening and Hearing: They Aren’t the Same Thing
Asking Questions
Communicating with Power
Knowledge Check


MODULE 2
Non-Verbal Communication Skills
Body Language
The Signals You Send to Others
It’s Not What You Say, It’s How You Say It
Knowledge Check


MODULE 3
Making Small Talk and Moving Beyond
Starting a Conversation
The Four Levels of Conversation
Knowledge Check


MODULE 4
Moving the Conversation Along
Asking for Examples
Using Repetition
Using Summary Questions
Asking for Clarity and Completeness
Knowledge Check


MODULE 5
Remembering Names
Creating a Powerful Introduction
Using Mnemonics
Uh-Oh…I’ve Forgotten Your Name
Knowledge Check


MODULE 6
Influencing Skills
Seeing the Other Side
Building a Bridge
Giving In Without Giving Up
Knowledge Check


MODULE 7
Bringing People to Your Side
A Dash of Emotion
Plenty of Facts
Bringing It All Together
Knowledge Check


MODULE 8
Sharing Your Opinion
Using I-Messages
Disagreeing Constructively
Building Consensus
Knowledge Check


MODULE 9
Negotiation Basics
Preparation
Opening
Bargaining
Closing
Knowledge Check


MODULE 10
Making an Impact
Creating a Powerful First Impression
Assessing a Situation
Being Zealous without Being Offensive
Knowledge Check


ASSESSMENT
Post-Test

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