Life constantly demands our attention, but when we become fixated on the past or worried about the future, we often miss vital information in our present situations. Cultivating a state where you are consistently aware of your present moment is not impossible, but it takes practice. Nevertheless, by learning to abide in the present, you acquire a sense of perspective that can allow you to learn from the past without it overwhelming you with resentment and regret, and plan for the future without it overwhelming you with anxiety or dejection. Implementing the guidelines in this course is the first step to changing your mental and emotional outlook to one that operates in the present moment.

Course Outline

INTRODUCTION
Course Objectives

MODULE 1
What Is Mindfulness?
Buddhist Concept
Bare Attention
Psychological Concept of Mindfulness
Memory
Knowledge Check

MODULE 2
Practicing Mindfulness
Attention
Acceptance
Mindfulness Meditation
Scanning
Knowledge Check

MODULE 3
Emotional Intelligence
The Purpose of Emotions
High Performance Emotions
Swing Emotions
Blue Emotions
Knowledge Check

MODULE 4
Cognitive Distortion (I)
Dichotomous Reasoning
Magnification and Minimization
Filtering
Jumping to Conclusions
Knowledge Check

MODULE 5
Cognitive Distortion (II)
Destructive Labeling
Personalizing
Blaming
The Tyranny of the Should
Knowledge Check

MODULE 6
Mindfulness Based Cognitive Therapy
Mental Modes
Doing Mode
Being Mode
Metacognitive Awareness
Knowledge Check

MODULE 7
Mindfulness and Gratitude
What is Gratitude?
Gratitude Journal
An Exercise in Mindfulness and Gratitude
Forming a Habit
Knowledge Check

MODULE 8
Cultivating the High Performance Emotions
The Emotion-Cognition-Behavior Triangle
Cultivating Enthusiasm
Cultivating Confidence
Cultivating Tenacity
Knowledge Check

MODULE 9
Mindfulness in Customer Service
Individually Focused
Active Listening
Building Rapport
Timing
Knowledge Check

MODULE 10
Mindfulness and Leadership
Mental Resilience
Focus
Compassion
Creativity
Knowledge Check

ASSESSMENT
Post Test