In today’s business world, it is imperative to push the envelope if you want to increase productivity, without letting your product suffer. Assembling a high performance team of well-trained remote employees is another way you can increase productivity while maintaining quality. A high performance team can be used in many areas of a company. The tasks for the team could be as simple as sending out a high volume of mailers, or as extensive as creating new software to help with cancer research. What would you accomplish with a high performance team?

 

Course Outline


INTRODUCTION
Course Objectives


MODULE 1
Remote Workforce
What is a Remote Workforce?
Types of Remote Workforce
Benefits of a Remote Workforce
Materials for Remote Workforce
Knowledge Check


MODULE 2
High Performance Teams
What is a High Performance Team?
Benefits of High-Performance Teams
Leadership for High Performance Team
Understanding Team Dynamics
Knowledge Check


MODULE 3
Characteristics of High-Performance Teams
Excellent Communication
Goal-Oriented
Flexibility
Committed
Knowledge Check


MODULE 4
How to Create Teamwork
Identify Group & Individual Responsibilities
Give Permission to Take Action
Build Relationships Between Team Members and Management
Give Feedback
Knowledge Check


MODULE 5
Types of Communication
Virtual Team Meetings
Telephone Conferences
Email Communication
Intranet, Webpage, and Social Media Communication
Knowledge Check


MODULE 6
Training Your Team
Telecommute Training
Web-based Training
Peer Training
Training Assessment and Retraining
Knowledge Check


MODULE 7
Managing the Team
Tracking Team Performance
Counseling Employees
Positive Recognition for Employees
Training Never Stops!
Knowledge Check


MODULE 8
Effective Team Meeting How-to
Have a Clear Agenda
Use Screen Shots or References
Create a Safe Place
Team Meeting Don’ts
Knowledge Check


MODULE 9
Keep a Happy and Motivated High-Performance Team
Watch for Signs of Conflict or Unhappiness
Employee Feedback and Concerns
Give Opportunities for Additional Education
Impart Opportunities for Career Growth
Knowledge Check


MODULE 10
“Don’ts” with High Performance Teams
Don't Forget to Share Success
Don't Delay in Responding
Don’t Assign Vague Responsibilities
Don’t Lead as a Dictator
Knowledge Check


ASSESSMENT
Post Test

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