Welcome to the Generation Gaps course. The workplace can present challenges to management in terms of handling the different generations in the workplace. As older workers delay retiring and younger workers are entering the workforce, the work environment has become a patchwork of valuable perspectives and experiences.

While having various generations in one workplace can present communication problems and conflicts, the benefits of such a variety in the workplace outweigh the potential difficulty. Both the young and older worker offer ideas that can help the organization thrive in the marketplace. Learning how to deal with the generation gap at work will help you become a better manager or co-worker.

Course Outline

INTRODUCTION
Course Objectives

MODULE 1
History
What Generations Exist in the Workplace
What Defines a Generation
What This Means in the Workplace
Knowledge Check

MODULE 2
Traditionalist
Their Background
Their Character
Their Working Style
Knowledge Check

MODULE 3
Baby Boomers
Their Background
Their Character
Their Working Style
Knowledge Check

MODULE 4
Generation X
Their Background
Their Character
Their Working Style
Knowledge Check

MODULE 5
Generation Y
Their Background
Their Character
Their Working Style
Knowledge Check

MODULE 6
Generation Z
Their Background
Their Character
Their Working Style
Knowledge Check

MODULE 7
Differences Between
Background
Attitude
Working Style
Life Experience
Knowledge Check

MODULE 8
Finding Common Ground
Adopting a Communication Style
Creating an Affinity Group
Sharing Knowledge
Knowledge Check

MODULE 9
Conflict Management (I)
Younger Bosses Managing Older Workers
Avoid Turnovers With a Retention Plan
Breaking Down the Stereotypes
Knowledge Check

MODULE 10
Conflict Management (II)
Embrace the Hot Zone
Treat Each Other as a Peer
Create a Succession Plan
Knowledge Check

ASSESSMENT
Post Test