Facilitation is often referred to as the new cornerstone of management philosophy. With its focus on fairness and creating easy decision making, facilitation can make any organization make better decisions. This workshop will give participants an understanding of what facilitation is all about, as well as some tools that they can use to facilitate small meetings.

Course Outline

INTRODUCTION
Course Objectives

MODULE 1
Understanding Facilitation
What is Facilitation?
When is Facilitation Appropriate?
What is a Facilitator?
Knowledge Check

MODULE 2
Process vs. Content
About Process
About Content
A Facilitator’s Focus
Knowledge Check

MODULE 3
Laying the Groundwork
Choosing a Facilitated Approach
Planning for a Facilitated Meeting
Collecting Data
Knowledge Check

MODULE 4
Tuckman and Jensen’s Model of Team Development
Stage One: Forming
Stage Two: Storming
Stage Three: Norming
Stage Four: Performing
Knowledge Check

MODULE 5
Building Consensus
Encouraging Participation
Gathering Information
Presenting Information
Synthesizing and Summarizing
Knowledge Check

MODULE 6
Reaching a Decision Point
Identifying the Options
Creating a Short List
Choosing a Solution
Using the Multi-Option Technique
Knowledge Check

MODULE 7
Dealing with Difficult People
Addressing Disruptions
Common Types of Difficult People and How to Handle Them
Helping the Group Resolve Issues on Their Own
Knowledge Check

MODULE 8
Addressing Group Dysfunction
Using Ground Rules to Prevent Dysfunction
Restating and Reframing Issues
Getting People Back on Track
Knowledge Check

MODULE 9
About Intervention
Why Intervention May Be Necessary
When to Intervene
Levels of Intervention
Knowledge Check

MODULE 10
Intervention Techniques
Using Your Processes
Boomerang it Back
ICE It: Identify, Check for Agreement, Evaluate How to Resolve
Knowledge Check

ASSESSMENT
Post-Test