Executive and personal assistants have always played an important role in business. Their roles and responsibilities have evolved, but assistants are still vital to the profitability of any organization. Training to become an effective assistant will make you a valued employee who assists management on the road to success.

 

Course Outline


INTRODUCTION
Course Objectives


MODULE 1
Working with Your Manager
Adapting to Their Style
Anticipate Their Needs
Getting Your Responsibilities Defined
When to Take the Initiative
Knowledge Check


MODULE 2
Administrative Soft Skills
Social Intelligence
Basic Business Acumen
Office Management
Active Listening
Knowledge Check


MODULE 3
Effective Time Management
Calendar Management
Prepare for Changes and Surprises
Keeping Others on Track
Urgent / Important Matrix
Knowledge Check


MODULE 4
Meeting Management
Creating an Agenda
Keeping Minutes
Keeping the Meeting on Time
Variations for Large and Small Meetings
Knowledge Check


MODULE 5
Tools of the Trade (I)
Email Protocol
Office Machinery
Computer and Software Skills
Communication Skills
Knowledge Check


MODULE 6
Tools of the Trade (II)
Phone and Voicemail Etiquette
Word Processing
Business Writing
Internet Research
Knowledge Check


MODULE 7
Being an Effective Gatekeeper
Filtering Data and Information
Learn to Say No
Dealing with Difficult People
Recognize the Tricks
Knowledge Check


MODULE 8
Organizational Skills
Prioritizing Your Workload
Goal Setting
Plan for Tomorrow, Today
Staying on Track
Knowledge Check


MODULE 9
Confidentiality Guidelines
Your Confidentiality Duty
Be Diplomatic and Discreet
Keeping Data Secure
What to Do in Sticky Situations
Knowledge Check


MODULE 10
Special Tasks
Project Management
Trade Shows
Interacting with Clients
Social Media Management
Knowledge Check


ASSESSMENT
Post Test

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