Constructive criticism can be helpful when used with the intent of helping or improving a situation in the workplace. However, it can be one of the most challenging things, not only to receive, but also to give. It can often involve various emotions and feelings, which can make matters delicate. But when management learns effective ways to handle and deliver constructive criticism, employees can not only learn from their mistakes, but even benefit from them.

Course Outline

INTRODUCTION
Course Objectives

MODULE 1
When Should Feedback Occur?
Repeated Events or Behavior
Breaches in Company Policy
When Informal Feedback Has Not Worked
Immediately After the Occurrence
Knowledge Check

MODULE 2
Preparing and Planning
Gather Facts on the Issue
Practice Your Tone
Create an Action Plan
Keep Written Records
Knowledge Check

MODULE 3
Choosing a Time and Place
Check the Ego at the Door
Criticize in Private, Praise in Public
It Has to Be Face to Face
Create a Safe Atmosphere
Knowledge Check

MODULE 4
During the Session (I)
The Feedback Sandwich
Monitor Body Language
Check for Understanding
Practice Active Listening
Knowledge Check

MODULE 5
During the Session (II)
Set Goals
Be Collaborative
Ask for a Self-Assessment
Always Keep Emotions in Check
Knowledge Check

MODULE 6
Setting Goals
SMART Goals
The 3 P's
Ask for Their Input
Be as Specific as Possible
Knowledge Check

MODULE 7
Diffusing Anger or Negative Emotions
Choose the Correct Words
Stay on Topic
Empathize
Try to Avoid “You Messages”
Knowledge Check

MODULE 8
What Not to Do
Attacking or Blaming
Not Giving Them a Chance to Speak
Talking Down
Becoming Emotional
Knowledge Check

MODULE 9
After the Session (I)
Set a Follow-Up Meeting
Make Yourself Available
Be Very Specific with the Instructions
Provide Support and Resources
Knowledge Check

MODULE 10
After the Session (II)
Focus on the Future
Measuring Results
Was the Action Plan Followed?
If Improvement is Not Seen, Then What?
Knowledge Check

ASSESSMENT
Post-Test