Welcome to the Communication Strategies workshop. For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look that you give to the cat, it all means something. This workshop will help participants understand the different methods of communication and how to make the most of each of them.

 

Course Outline


INTRODUCTION
Course Objectives


MODULE 1
The Big Picture
What is Communication?
How Do We Communicate?
Other Factors in Communication
Knowledge Check


MODULE 2
Understanding Communication Barriers
An Overview of Common Barriers
Language Barriers
Cultural Barriers
Differences in Time and Place
Knowledge Check


MODULE 3
Paraverbal Communication Skills
The Power of Pitch
The Truth About Tone
The Strength of Speed
Knowledge Check


MODULE 4
Non-Verbal Communication
Understanding the Mehrabian Study
All About Body Language
Interpreting Gestures
Knowledge Check


MODULE 5
Speaking Like a Star
S= Situation
T = Task
A = Action
R = Result
Summary
Knowledge Check


MODULE 6
Listening Skills
Seven Ways to Listen Better Today
Understanding Active Listening
Sending Good Signals to Others
Knowledge Check


MODULE 7
Asking Good Questions
Open Questions
Closed Questions
Probing Questions
Knowledge Check


MODULE 8
Appreciative Inquiry
The Purpose of AI
The Four Stages
Examples and Case Studies
Knowledge Check


MODULE 9
Mastering the Art of Conversation
Level One: Discussing General Topics
Level Two: Sharing Ideas and Perspectives
Level Three: Sharing Personal Experiences
Our Top Networking Tips
Knowledge Check


MODULE 10
Advanced Communication Skills
Understanding Precipitating Factors
Establishing Common Ground
Using “I” Messages
Knowledge Check


ASSESSMENT
Post-Test

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