Success in any industry relies on relationships, whether with co-workers, clients, suppliers, or investors. When you’re well-mannered and considerate, you create engaging, productive, and long term business relationships. As such, it is important to learn, not just the technical side of a business, but how to conduct one’s self in the company of others.

This is where business etiquette comes in. This workshop will introduce participants to business etiquette, as well as provide guidelines for the practice of business etiquette across different situations.

Course Outline

INTRODUCTION
Course Objectives

MODULE 1
Understanding Etiquette
Etiquette Defined
The Importance of Business Etiquette
Knowledge Check

MODULE 2
Networking for Success
Creating an Effective Introduction
Making a Great First Impression
Minimizing Nervousness
Using Business Cards Effectively
Remembering Names
Knowledge Check

MODULE 3
The Meet and Greet
The Three-Step Process
The Four Levels of Conversation
Sample Conversation
Knowledge Check

MODULE 4
The Dining in Style
Understanding Your Place Setting
Using Your Napkin
Eating Your Meal
Sticky Situations and Possible Solutions
Knowledge Check

MODULE 5
Eating Out
Ordering in a Restaurant
About Alcoholic Beverages
Paying the Bill
Tipping
Knowledge Check

MODULE 6
Business Email Etiquette
Addressing Your Message
Grammar and Acronyms
Top 5 Technology Tips
Knowledge Check

MODULE 7
Phone Etiquette
Developing an Appropriate Greeting
Dealing with Voicemail
Cell Phone Do’s and Don’ts
Knowledge Check

MODULE 8
The Written Letter
Thank You Notes
Formal Letters
Informal Letters
Knowledge Check

MODULE 9
Dressing for Success
The Meaning of Colors
Interpreting Common Dress Codes
Deciding What to Wear
Knowledge Check

MODULE 10
International Etiquette
General Rules
Important Points
Preparation Tips
Knowledge Check

ASSESSMENT
Post-Test